Do you have the required interpersonal skills to achieve success in the workplace? Here are seven questions to help you determine if you come across as helpful and encouraging, or bossy and condescending.
1. Do you tell others why “what” they do is important?
As kids we crave structure and as adults we need purpose, so explain the purpose and reason. Clearly and concisely explain not only what you want others to do but why what they do is important.
2. Do you provide information that will teach people how to create bigger and brighter things for themselves?
The more you can “educate” and not “sell” things to others, the more persuasive you will be and the more respect and appreciation you’ll get.
3. Do you talk as if others don’t speak the same language?
Everyone has met this type – people who speak to you as if you were a 6 year old. Unless someone is hard of hearing, there is no need to yell, repeat things more than once, or to be condescending. Outline key steps but give others the autonomy and the opportunity to add their creativity too.
4. Do you always think about what you are going to say next?
Thinking quickly on your feet is a great life skill. However, always planning how you will respond WHILE someone is talking is rude and not active listening. Listen twice as much as you speak and take time to focus on what others reaaly say.
5. Do you engage people in conversation?
Asking others what they think, feel or believe about a topic is an excellent way to engage with them.
Remember that timing (pauses), transitions and questions are what transforms two people from just talking into an engaging conversation.
6. Do you focus on the end goal or expect that things will ‘just work themselves out.’
Micromanaging people, processes, and even expectations doesn’t give others a chance to develop their abilities and skills. Be clear on your ultimate goals and objectives but be flexible in your methods and how you achieve them.
7. Do you talk at people?
Even a child knows the difference between, “hey I am working on something that I could really use your help with” AND “get over here and clean up this mess.”
Asking things in question form can be a very effective communications tool. Also be sure to invite others to join in on the discussion, make eye contact and demonstrate positive body language.
Highly accomplished professionals, celebrities and athletes have achieved success not just for their talents but for their ability to speak with and motivate others. This week take your interpersonal communications skills from so-so to masterful by tweaking your tone, questions, and approach.