Seven Straight “No Chaser” Career Advice About Making Career Moves

We all have our “go-to” moves for various life situations and experiences.  But do you feel comfortable when you have to break the ice in an awkward conversation or introduce yourself on a first Zoom, date, or get-together? You may have your life “go-to’s” locked down, but what about your career moves?

Here are seven go-to career moves that you should have at the ready to help you maximize real life opportunities.  

1.    Introducing yourself to strangers at work meetings:  Strike a balance between taking over the conversation and being the person who no one remembers. If you want to BE memorable say or do something that will help people remember you, mix things up and begin your intro with “greetings, I used to work with XYZ and today is my one-year anniversary here.” Don’t wait for your boss or co-worker to introduce you. Take the initiative and share one fun fact about you, such as: you sit in the cubicle next to the bathroom (sorry but one day you won’t); work on a particular company-wide project; or with someone who almost everyone in attendance would surely know or want to know.     

2.    Standing out from the crowd at a networking event:  First doing your homework about the keynote speaker or panel members before the event.  Then do what most people won’t like sharing a real “relatable” feeling.  “These events sometimes make me nervous -- do you have suggestions on how to successfully work a room?” Share commonalities such as: attending the same school, working for the same previous employer, or simply loving the same genre of music. A final word of advice when it comes to sharing things -- tread wisely and think before you speak. Many years ago when I met the Mayor of a major city, I introduced myself by saying that I knew their ex-spouse. I knew it was a bad judgment call the moment I said “I.” Needless to say the response was not warm and fuzzy. A person has an ex-spouse for good reason.  

3.     Making your proposal memorable: Whether you are submitting a structured response for a Request For a Proposal (RFP) or sending an email to a potential pro bono client, find a unique way to share who you are and what you can do.  You can accomplish this by finding a way to weave in a hobby or interest into your core skills or services. Find a way to let others see a glimpse of your personal side and what makes you tick will enable you to better connect with others.

4.    Initiating a “cold call” regarding a position or work opportunity: Be proactive. DM, or even reach out to a complete stranger on LinkedIn. Try a proven advertising and media strategy, by posing an interrogative headline. Ask a rhetorical question that you know almost anyone and that specific person would answer “yes” to.  Do you remember being 25 years old and having your eye set on your ideal dream job… well that’s me? And, that dream job is working at your organization.

5.    Giving an apology: There are times in your professional life when you need to clear up a misunderstanding.  When this happens, take a “less is more” approach. You don’t rehash everything that happened or what was said in order to move on. Focus on the three A’s: Acknowledge what happened or what you said was wrong; Apologize for your role in what occurred; and Acquiesce, meaning make some effort to right the wrong and try to ensure it won’t happen again. A go-to phrase to use in almost any situation is “I hope you take/took this in the spirit of what I meant and not as a criticism or attack …”   

 6.    Telling people what they don’t want to hear: This is tough for many people, but you sometimes have to give others feedback they won’t like.  Take a constructive criticism approach and begin with something positive and then focus on one (1) way that that person could try a different approach.  Give a brief example of what they could do next time, change the topic (unless they ask for more info), and keep the conversation light.

7.    Breaking the ice: Take note of social cues and observe when someone’s body language may have been impacted by someone’s words or actions.  Be the “peacemaker” and say something to lighten the mood and bring everyone back to the objective of what you are trying to do. 

It’s said that success happens when preparation meets opportunity.  Develop some go-to career moves that will enable you to be prepared and “shine” when one of these or other situations occur.

(7) Seven Secret Tips to a Cultivate a Successful Career

1.    Have a mentor: Mentors help you find and navigate the path.  People who have already accomplished what you are trying to do can make the best mentors. Ask someone you respect and admire to help you with a specific task or goal. You don’t ask someone, “will you be my mentor?” Instead, request if they could review your resume and offer suggestions to improve it.  A mentor can mean the difference between having a series of dead-end jobs and a strategic career of diverse opportunities.     

2.   Learn sales strategies and tactics: If you think sales means having to be a sleazy, used car salesman – think again.  Sales (and marketing) are two of the most important ingredients of a successful career. Having strong “sales” skills means that you are able to persuade others to see the value and take action. If you want to excel in any field, it starts with the ability to understand and deliver what people want.

3.   Bring added value: It is possible for ordinary people to do extraordinary things.  However, it is much more likely for extraordinary people to consistently go above and beyond the average person. No matter your profession or field, create ways to bring added value to every project you work on and over-deliver on each aspect of your job.

4.   Take calculated risks: Success comes from assessing your environment, creating a plan, and then taking a risk.  Great things in life, career, and business happen when you see what others can’t envision. You create change when you weigh the pros and cons and take a chance.

5.   Be persistent: Most things in life require you to try your best, and then to adjust your game plan, as needed. 

Even when you find your dream job or a smart business venture, you may need time and persistence for things to work out. If you apply for a job but don’t get hired or pitch a new client who decides to hire someone else, never give up.  Remember, “no” is the start, not the end to any conversation. Life requires persistence to achieve your goals.

6.   Improve your negotiation skills: One of the keys to a successful career depends on your ability to negotiate.  Begin this process by adopting the belief that EVERYTHING in life is negotiable. Learn how to know what is important to others and how to leverage the things that you want.  Whether it’s your new salary, title, or office space, remember it’s best to negotiate the most favorable terms BEFORE and not after you take the position or opportunity.

7.   Find your passion and follow it: The saying, “do what you love and you’ll never work a day in your life” is more than just words; it’s an essential way to cultivate a successful career. The hardest part is first identifying what you love and what you do well. After you uncover what you want to do, turn to mentors and a professional support network of former coworkers, current colleagues and perhaps even a career counselor or coach to figure out ways to pursue it.

Finding success in your professional life starts with developing these core skills and abilities.  This week pick one of these suggestions and work on cultivating a successful career, one skill and experience at a time.

Recognizing What You Are Great At

We are all great at something. What’s that thing that you do better than anyone else? This week is about tooting your own horn and recognizing the many things that you are great at doing. In case you need some help in getting started - here are seven (7) things to consider when determining where you excel. 

1.   Are you passionate about a group of people or a cause? Something matters to all of us - what’s the cause that you believe in? I am committed to people who want to find a way to live life doing what they love. I believe we would all be much happier – and the world a better place – if we could spend our time and talents on what interests us.

2.   Did you take a risk that paid off?  20 years ago, I created a course called Turning Your Passion into Your Profession. I sent the proposal to the Learning Annex, a professional development organization in NYC. When they turned down my course, I took a chance and sent it to NYU, Columbia, AND Baruch College. Even though I had zero prior teaching experience, I took a risk. Lucky I did. NYU ran the course for more than 10 years, and Baruch College hired me to teach 5 courses over 5 years. Teaching became a new part of my multi-faceted career. Whether you bought a one-way ticket to NYC, quit your job to travel the world, or just found a new job and no longer have to sleep on a friend’s couch – celebrate your big and small risks that paid off.

3.   Are you really good at your job? What’s the one job or aspect of your professional life that you do better than others? I am great at motivating people to believe in themselves.  I make a point to continually let others know how much I appreciate them and value what they do. I pride myself on being a great supervisor, mentor, and coworker. What do you pride yourself on?

4.   Are you a go-getter who goes after what you want? Sometimes life is simply about trying new things. Pat yourself on the back for trying new things and pushing yourself and others out of your comfort zone. Next time you decide you are going to “go for it” no matter what happens – celebrate your ability to venture into something new.

 5.    Are you a great friend or coworker? Perhaps you are that person at work who makes anything seem better. There are some people who make work “work” because they are pleasant, positive, and flexible people.

6.   Do people turn to you when they need encouragement or support? You may be a great cheerleader in your personal life. That person who motivates and inspires your family, friends, and others to work towards and achieve their goals.

7.   Are you organized and able to help others organize their life and/or goals? Some people are really good at creating organization, structure, and discipline for others. Maybe you are a kick-ass personal trainer or life coach. Or perhaps you are simply that friend who helps others organize, declutter and simplify their homes, businesses, or lives.

This week identify and remind yourself of at least one thing that you do very well. Pat yourself on the back and celebrate this one thing that makes you uniquely special and one-of-a-kind.

Ask Patrice

This week we’re heading to social to share some great images and posts based on a question from a follower: “Dear Patrice, I recently launched a small consulting business. I have a few clients and have achieved many goals, but I am not making a lot of money. How long should I give my new/next venture before I create or find a Plan B or C?”

Balancing Working to Pay the Bills with Creating Your Ideal Work-Life Balance

Do you work to pay the bills? The truth is, many people do.  However, a select group of innovative thinkers has cracked the code – combining their professional strengths with their personal passions.

Maintaining work-life balance is difficult -- but possible.  And, when you are able to find a real work-life balance, you can achieve anything. Making it possible to one day being paid well to do what you love and enjoy.  To Live. Love. Do. ® Here are seven (7) ways to get started in achieving a balanced foundation to a happy and successful life:

1.    Fitness 40: Whether you’re into doing yoga, running, or time at the gym, COVID-19 is no reason to do less physical activity. In fact, if you want to drop your COVID 15 (i.e., pounds that you gained spending so much time at home), schedule just forty minutes of physical fitness into your day like you would a business meeting or doctor’s appointment.

2.   Do’s & Don’ts for your work-life career plan: Even if you have no interest or plan to leave your current job, take a few hours to outline your top three (3) non-negotiables: (3) must have’s and (3) don’ts such as (wanting to work in a new department or refusing to take on a 3 and ½ hour daily round-trip commute). Simply having this plan and thinking through key “work-life requirements” will empower you to develop a clear 6 month and 1–3-year plan to help you reach your goals.

3.   Constantly creating new things to look forward to: Simply knowing that you are doing something or meeting someone new can greatly improve your mental state and mood. Whether it’s an informational interview, registering for a class, or hiring someone to whip up a new resume - anticipation is a powerful, positive force. Look forward to even little things - doing so can change your whole outlook on life. 

4.   Surround yourself with visual goals: Perhaps you want to work in another state or hope to find the extra cash to decorate your new virtual home office.  Find and surround yourself with pictures, words, and images to help you stay inspired, interested, and focused on your life and your career goals. 

5.   Network with coworkers or others in your field outside of the office: Even taking a walk around the block with a colleague can help you tap into your social need to bring more fun to your 9-to-5.

6.   Take a Friday or half-day off: Many people can’t take a two-week vacation, but everyone can take one afternoon or half-day off. Remember, to be effective, you must have a physical break from your mental grind.  A 4-day weekend can do wonders for your spirit.

7.   Take a mental health day: If your employer pays you for a certain number of sick days, take them. Take at least one day every couple of months to decompress and give yourself a mental break from your routine. Call out by saying you are under the weather and plan a great at home day! Even if you feel physically “ok,” everyone can use at least one mental health day a month. Take time and space away to clear your mind. 

This week find one new way to create a way to do what you enjoy and take the break you need and deserve.

Ask Patrice -- Can you share some advice on how to make friends at work? There are some co-workers who are my same age and level and I don’t know how to socialize and become friends with them.

Making friends used to come very easy to most of us when we were kids.  You would just go to school, the playground, or camp and instantly you would meet new people and, in a short time, make new friends. 

As we get older, you can take a nod from your 9-year-old self and try these three (3) things that can help improve your social network – in and outside of the office.

1.    Give compliments: Everyone likes to hear nice things about themselves. Make a point to share positive observations, kind words, and praise about everyone at work, but especially to people you’d like to be friends with moving forward.

2.   Ask them to join you for . . .  Whether you are heading to Starbucks, outside to eat your lunch, or even an art gallery after work – ask others to tag along. Just like when you were a kid, some people will like the same or similar things that you enjoy. Asking someone to join you is an easy but great way to make a new work friend. After a few weeks, be sure to ask them to join your LinkedIn and other social media networks that you’d be OK sharing with this co-worker.

3.   Ask questions: In the right setting everyone, even shy people, likes to talk about themselves. If you want to really get to know someone at work, start with the basics and ask them questions about where they live/grew up, their family, and other personal hobbies and interests. In order to make them feel comfortable also share some facts and information about yourself.

No matter what age you are, we can all use a friend(s) in the workplace. Your goal is to be social and cordial to everyone, and to select a handful (at most) of co-workers who can also become friends. Just like any relationship, start slow and let things evolve naturally.  This week try one of these tips and start cultivating a new work friendship that might be a source of great support.

Knowing When You Need to Change Your Career Game Plan

Everyone knows you need a plan for advancing in your career or switching fields or industries. However, do you know when you need to swap out your current plan for one that can actually help you get to your next move?

Here are seven (7) signs that it’s time to develop a new career game plan.

1.     You are running a business without a business plan. Even if you are the only person ever to read your business/marketing plan, this is an essential first step to a successful venture. A simple business plan will help you forecast and prioritize which expenditures and expenses make sense and need to be put on the back burner. For example, I had a client who spent half of his start-up money on a Post Office box because he thought he needed a “professional sounding address.” Because he never went through the exercise of creating a business plan, it took him more than a year to discover that that money he had spent on the P. O. box would have been better spent to help create and launch a website for his accounting business. It turned out that the only thing he received through the PO box was junk mail and that 90% of his clients sent their documents via email.

2.     You were promised that your part-time position would become permanent - two years ago. Sometimes you are unofficially told that you will get a new position or opportunity if you accomplish certain goals or wait a predetermined amount of time. However, if you’ve done everything that’s been asked of you but nothing is happening – wise up and realize this will most likely never happen.

3.     People who were hired after you are getting promoted before you. If you notice that others are advancing and being selected for important assignments while you are being overlooked – it’s time for a new plan.

Career advancement is like dating. If a company is really “into you,” you’ll know it. If you are going on more than two to three years without a promotion or salary increase, you are not on the fast track to success and need to set your sights elsewhere.

4.     You are doing more and more of the projects, responsibilities, and duties that you don’t like - and less and less of the things that you enjoy: No job is perfect. However, you should like and/or enjoy doing at least 80% of your regular duties. If you find yourself only liking 20% of your job, it’s time to start looking for a new one.

5.     It’s been more than three (3) months since you have been contacted for an interview or have received any feedback from potential employers or clients. Chances are you need to give your resume a tune-up and develop a new plan to attract those who might hire you successfully. Invest in the time and/or money to make sure your resume positions you in the best possible light.

6.     You are only staying at your current job because you think you can’t find another or a better one. Everyone needs job security, but that doesn’t mean you should convince yourself into indefinitely settling for the job that may pay the bills but offers zero, if any, personal satisfaction. The saying the devil you know is better than the one you don’t – is not always the best advice. The bottom line is if you are being mistreated and/or undervalued – you need and deserve much better.

7.     You have been using the same approach for more than six months to help you pursue career advancement or switch fields - however, you are not getting any results. If your process has been to search and apply for 10 jobs every week, you should consider shaking things up. Adopt new job search strategies such as attending networking events or contacting former bosses or co-workers for potential job leads.

Even the best plans need modifications and adjustments to increase the likelihood of success. This week take a look at your life and career and determine if it’s time to create a new career game plan.

Seeking Professional Help with Your Job Search

Everyone needs help in life. Here are seven (7) reasons you need the help of career professionals and others to help you achieve your goals.

1.     You are not getting any requests for interviews: A graphic designer or someone with an artistic eye can give your resume a makeover.  Remember to make sure your resume has a visual appeal.

2.     You go on interviews, including ones for temporary jobs, but never get offered the position: Practice will improve your interview skills. Ask yourself the question and record the answer. Then listen to the recording and analyze how you can improve your answers.

3.     Don’t have a good “career transition” story: Many people unknowingly talk themselves out of a job by not having a compelling “why you are qualified and best for the position” story. Getting a new job is much more complex than sending a resume and cover letter. It requires you to be able to sell yourself as being more qualified than you really are. Enlist the help of a more senior professional colleague or mentor to “test drive” your “why you” story by sharing it with them and then asking what you can change and improve.

4.     People have questions or are unclear about your expertise/professional niche: If others are more confused after reading your resume, this means you need to customize it to ensure that it helps position you in the field you want to pursue.

5.     You feel overly nervous or overwhelmed when speaking to potential clients or employers: It’s normal for someone unemployed to feel frustrated or even depressed. If you feel that your nerves are getting the best of you, you might want to speak to a career coach, counselor, or even therapist to get your head in the game and embrace a more positive mental perspective.

6.     You have been hired for a few temporary and temp-to-permanent positions but don’t get asked back for the full-time position: Chances are you are not conveying confidence and portraying yourself in the best light; spending just an hour with a career expert could help you uncover if you are giving off a bad vibe.

7.     You’re getting offered opportunities to work in a field that you don’t want to do anymore: Consider hiring a writer to help you update your resume and develop a professional bio. A bio is a great way to tell your professional story and help others see your total experience.

This week consider if it’s time to call in a professional to help you with your career search/transition efforts. Ask just one person to help you work on your job search strategies, tighten your professional documents, or conduct a mock interview. Soon you will find new ways to help portray yourself in a more positive light.

Live. Love. And Dream? ®

Today and this week, as we celebrate the life, legacy, and love of Rev. Dr. Martin Luther King Jr.  Every day, make a conscious choice to talk more about your current and future dreams and plans and less about your past experiences. The past has its place to reflect and to offer insight.  Even traveling down memory lane is great, but you don’t want to “live” there. 

Life is about believing that you can invent, help, develop, teach, or 101 other things you dream about. Water and tend to your dreams over time, and you will soon see that dreams of all sizes do come true. 

This week create the boldest dream that you can imagine and go after what set your soul on fire.

Seven Little Shifts to Create Big Change in 2021

Career change is about creating thousands of tiny shifts and baby steps in a new and consistent direction. Starting the process of change may be easier than you think. Each day, engage in at least (3) three easy, fun, and NEW activities/experiences. Try these (7) seven fun personal experiences to help shake up your work mojo and create a positive professional ripple effect.

1.  Watch a show or movie related to your interest or hobby: Love home renovation and décor? Check out “Flip or Flop” and “Rehab Addicts” on HGTV. Whatever you love, there’s a reality TV show for that, so follow whatever you’re into.

2.  Re-read a favorite book: There is a saying, we don’t pick books, but rather they pick us.  Dust off one of your favorite books and start reading it again.  Chances are you’ll soon discover a new reason why you’ve always loved it.

3.  Put your dreams on paper: There is a major energy shift when we take just one idea and put it down on paper. It really doesn’t matter what you write - your thoughts, plans, or creative ideas - write at least one page EVERY day. Even if journaling isn’t your thing, write whatever comes to mind and keep your thoughts positive.

4.  Take a 20-minute walk: Try to walk 20-30 minutes every day. This week take a different route to your everyday walks. Let this tiny change motivate you to make other small changes throughout your day.

5.  Call seven (7) friends or former co-workers: People are growing tired of connecting only via Zoom, text, and social media. Try an old school approach. Pick up your phone and call the seven people. Wish them a Happy New Year and offer inspiration and motivation for a positive 2021. Touching base with an old colleague could be the ideal tiny shift to put a new job opportunity into motion. 

6.  Take a 10-15 minute bath instead of a shower: I know this one seems random but trust me. This is a small switch to your daily routine and your entire day.   

7.   Clean out clutter from your physical and mental space: Clear out your environment and replace your negative or even neutral thoughts WITH potential, hope and, possibility. 

The possibility is always there – waiting to knock at any moment. This week think about doing little things differently and with a different focus to create a brand new opportunity.

You Are More Than the Roles You Play in Life and Career

Here is a simple yet profound truth. Whether we are called daughter, uncle, best friend or SVP, digital content creator, or intern, these titles are not our identity. The life and career labels that we carry and the roles we play in our families and friend groups do not define who we are as people. In fact, the roles we play in life should and do hopefully change throughout our lives and career.

Here are seven (7) mind-shifting ideas to help you see the big picture of who you really are and more importantly who you can become.

1.   You are greater than the role you play: We all play “roles” in our family, with friends and although you may not think it – even at work. Just because you’ve always been the “helper” who works tirelessly without any recognition doesn’t mean that’s the ONLY way people can see you. You always have the power to change your role but teaching others how to see you.

2.   Your work does not equal your worth: Imagine a world where you would always be rewarded for every contribution you make. Unfortunately, real-life doesn’t work that way. Most people are underpaid, overworked, and not properly acknowledged for what they do.

3.   You have infinite potential: The biggest thing keeping you from your dreams is you NOT believing that it’s possible. You have to believe in your personal (infinite) potential and “fake it till you make it.”

4.   Learn from those who don’t treat others with the professionalism and respect they deserve: We all have had to work with mean girls or guys that are jerks.  Remember negative people have a purpose – to teach you – what NOT to do to others now and in the future.

5.   Your title is what they call you at work – it is not who you are in life: A title is a very subjective thing. Whatever they call you at work banker, vet tech, teacher, or even convict – NEVER let others’ labels define you. 

6.   You are better than your worst past mistake:  In theory, you should live life with few or no regrets.  However, we all have made mistakes and done things we are not proud of. What happened in the past does NOT dictate your life in the future.

7.   You are not going to do what you currently do forever: Nothing lasts forever unless you want them to.  The great thing about life, career, business, and more is you make a choice (give it all that you’ve got) and when that choice no longer works out – you make another choice.

You are more than the assistant manager, development officer, recently unemployed “person.” You are not just the roles you live or the work you currently do. This week remind yourself of one of these “maxims” – creative goals/ideas.  

2021 . . . The Year of Helping Others

The year 2020 has taught us many things. How to remotely work from anywhere and host Zoom holidays, birthday celebrations, and sadly even funerals. We have learned what happens when we fail to unite toward a common goal. And, what amazing and positive things happen when we do. 2020 has taught us the importance of stocking up on toilet paper and appreciating the little things in life – like family, friends, and good health, which we have found isn’t “little” at all.  2020 has affected us all individually and collectively in many ways but now it’s time to say “bye-bye.” 

Like all ideal break-ups we hold no grudge, wish 2020 well but are beyond thrilled, and know it is time to move on to something bigger and brighter. The Living on Purpose Project welcomes 2021 with an open heart. We’re excited about finding new and creative ways to dedicate the year to making life and career better for others.

Help anyone and everyone as you build back your own life and career better.  Reach out to someone who hopes to follow in your career footsteps.  Lend a hand to a new business by buying their products and services or sharing your social media know-how to help them pivot and attract online customers. No matter where you are in your own career or business, there is always someone who you can mentor, support, or encourage. 

The Living on Purpose Project believes that by sharing what we know and the hard life and career lessons that we have learned – we can and will make a difference in the world. One person, one blog post, one interview at a time.

 Join us this year in helping yourself and others in amazing ways!

Ways We Can All Make 2021 An Amazing Year

What a year! 2020 has changed how we work, learn, and live.  It hasn’t been an easy year for anyone. Regardless of what surprising and devastating blows that you may have been dealt – we all have so much for which to be grateful.

As we celebrate Hannukah, Christmas, Kwanza, and New Year’s Eve virtually and differently this year. Let’s make a collective resolution for Peace. Peace in your life, family, career, and in our world.  This year whether you normally make New Year’s resolutions or not – we wanted to suggest seven (7) simple “must-dos” to help make 2021 an incredible new year (and great) experience and opportunities. 

1.    Meet a new person every month: The best way to find new opportunities is to connect with new people. Make a commitment to stretch your social and professional networks by connecting with someone new at least once a month.

2.    Be confident but humble: Everyone in any industry or walk of life will find success when they know their talents, are sure of themselves and are respectful of others.

3.    Do one thing that scares you: According to Napoleon Hill, the author of Think and Grow Rich, we all have 6 major fears (poverty, criticism, ill health, loss of love, old age and death). The more you face small fears head on, the more you’ll be prepared to face bigger fears in the future. Cut your hair, take a staycation/ local trip, speak in front of a crowd – do just one thing every month to push yourself outside of your comfort zone.

4.    Forgive someone, including yourself: Let it go. Life is short, so forget about past problems or disagreements and forgive others for their mistakes or shortcomings. Use that energy for things that really matter.

5.    Remind yourself weekly that happiness is a choice vs. something that just happens: You can always choose to see the glass as half full or find something to be thankful for if you want to – so want to.

6.    Volunteer for a cause, community or charity that matters to you.

7.    Believe that anything can happen: Take little steps and big risks and leaps towards your dream. Have a plan, set goals, and be flexible and patient about the method and timing.

Here’s to 2021 and all that it offers! This week pick one of these tips to work toward your 2021 goals and dreams. Let it be your mantra for the new year –  Live. Love. Do ® -- Live Doing (More) of What You Love!

Tis the Season to File a Customer Service Complaint and Hone Your Business Negotiation Skills in the Process

Picture this. You’re placing online orders and buying gifts for friends and family. Everything is going well until you encounter a customer service rep who is ‘far from pleasant.’ When faced with this customer issue, are you the type of person who asks to speak to someone in authority? Or do you simply let it go?

Truth is, most people don’t understand or exercise their rights as a consumer. Often people don’t stand up for themselves because they don’t like confrontation or think holding others accountable means you’re a “jerk” or bad person.

Embrace a “New York” state of mind by speaking up for yourself and requesting that others acknowledge and apologize for their wrongdoing.  Being a great consumer advocate is a great way to practice your business and negotiation skills outside of the workplace. Here are seven (7) things to consider the next time a person, brand, or business fails to meet your expectations.

1.     Educated consumers know their rights: We have all heard the saying - “the customer is always right.” However, you need only check out Yelp or Trip Advisor for a few minutes to discover that many businesses don’t live by this adage. It’s your job as an educated customer to remind others that when in doubt – they should err on the side of the customer.

2.     If it’s displayed in print, then businesses have to honor it: For example, if the shelf tag or coupon says 50% off your item/purchase but you are charged full price at the register - kindly ask the sales associate or manager to honor that price in print. By law, if a promotional sign is visibly posted, the business has to sell it to you at the “advertised” price. Remember, it’s not your fault that some employee forgot to take down the sign from last week’s sale.

3.     Time is money, and you should request to be “compensated” when inconvenienced: Let’s say you’re in a clothing store and end up waiting 15 minutes for the associate to ring your purchase twice (once at a broken register and a second time at a register on another floor.) - what should you do? Politely ask to speak to the manager, explain the situation and the inconvenience you experienced. Chances are you will receive an immediate apology and/or a coupon for a future purchase.

4.     Share feedback with restaurant management after you receive your food: We all have had a negative experience at a restaurant – long wait, bad food, receiving the wrong order. As someone who has worked in a restaurant, trust me when I say you can and should ask for problems to be corrected - just make sure you do so pleasantly and politely. Then AFTER you have received your food as you ordered it, ask to speak to the manager. Almost all food service businesses have coupons and comp cards for this very reason. And, if the manager fails to offer anything, be direct and ask that they make things right by taking the problematic item off the bill or ask if you can receive a free appetizer or dessert the next time you are in. Remember, we get in life what we have the courage to ask for.

5.     Document and escalate the issue in writing: It’s one thing to voice your disappointment verbally to someone. However, chances are that person will tell you what you want to hear and then forget about you and your problem. It is far more powerful to take the time to document your feedback in an email or old-school letter. When it comes to customer service complaints, less than 20% of people actually put things in writing. Your words (and feedback) will have much power – when it appears writing. A simple and concise letter to the company’s corporate headquarters can result in free services, perks, and extras.

6.     Demand the 3 A’s when you have not received great service: Anytime you feel that you have been wronged expect and demand three things: (1) an acknowledgment of what happened; (2) an apology for how you were treated and/or for the inconvenience; and (3) for the company to acquiesce - that is do something to make things right. Practicing the art of asking for these three things in a confident, non-confrontational way, can help you develop and hone strong negotiation skills that can be invaluable in your professional life or business.

7.     Return products that are poorly made or break even after the warranty: Many people may think they are out of luck when a product breaks unless they have an extended warranty. However, many manufacturers and stores who pride themselves on providing exceptional customer service will often allow you to exchange a broken product or receive a store credit. All you need to do is to know when and how to ask.

Being an educated consumer can actually make you much more successful in business and in your professional life.

Know your rights as a consumer and start finding ways to hold others accountable for their product, manufacturing, and service defects. This week, when someone fails to meet your expectations – take a breath and a moment – then speak up for yourself.

Finding Extraordinary Career Advice from Kindergarten Teachers, Doormen, Service Industry Staffers, and Coaches

Life is full of many stories about great celebrities who have found success.  However, what is far more intriguing is when famous people share great advice that they’ve received (not from other famous people) but from unlikely and non-traditional sources. This week we’re looking at three (3) unconventional “career” experts who have extraordinary advice on interpersonal success. Their perspective, experience with people, and overall wisdom might be just the inspiration you need to approach your co-workers and the new year in a new way!  

1.    Kindergarten teacher: If you want to know the secrets for winning friends and influencing people, ask a kindergarten teacher. Most will tell you to be a good listener, ask engaging questions, and give other people lots of compliments.

2.    Doorman or anyone in the service industry: Happy and successful businesses and brands often have happy and satisfied customers. If you want to ensure that your clients, customers, and even boss(es) are happy, ask a doorman (or anyone in the retail, hospitality or service industry). Doormen are experts at knowing what it takes to make people feel valued and appreciated. They are also a great source of information when it comes to the things people unknowingly do that offend or turn off others.

3.    Athletic coach: Most coaches are also great sources of motivation. They are experts at inspiring others to push themselves to achieve success on and off the field. Google the coach of your favorite team to find great mantras, stories, words of wisdom, and inspirational advice to help you make positive moves and changes in your life and career.

This week seek out a non-traditional expert for their best tips on motivating, engaging, and achieving success.

Movies to Inspire and Jumpstart Your Career Hopes

2020 has been a year unlike any other. Throughout the year, many of us have turned to watching movies at home to pass the time and simply find something new to do. Here are (7) seven great movies to inspire you to dream and pursue bigger and brighter career goals. Movies might be just the thing to help re-ignite your current career dreams or to spark a new one. Remember inspiration is all around us – if we choose to see it.

 Follow us on social and let us know what movie or classic movie quote inspires or motivates you?

The Pursuit of Happyness

Will Smith plays a single, homeless father struggling to take care of his family. His persistence to follow his dreams, despite extreme challenges, pays off big time and will inspire you to keep pursuing what you hope to be or do.

Jerry Maguire

One of the lessons from the timeless classic, Jerry Maguire, is that you should work to do what you love and what “completes you.”

Ferris Bueller

Being future-focused is great. However, the great Ferris Buller teaches us all that celebrating the present and living spontaneously bring joy, gratitude, and happiness all year round.

Rudy

Daniel “Rudy” Ruettiger was told he is too small to play football for Notre Dame. His story shows that when everyone and everything says that you don’t have what it takes – have faith, work your butt off, and you might just find a way.

Rocky

Overnight success is a VERY rare thing. Most people have to work, train, and make huge sacrifices before we achieve career success and accomplish our dreams.  

Shrek

Don’t listen to the outside chatter. Trust yourself. Listen to your voice and embark on your quest to find your “princess” or “prince” job (or person).  

Good Will Hunting

Good Will Hunting shows that finding the right place where you need to be is hard, if not impossible, until someone else believes in you too.

Focusing on Gratitude

Thanksgiving week and the holiday season is a great time to focus on gratitude. 2020 and COVID-19 have taken a toll on our finances, loved ones, professional dreams and simply our mental health and sanity.  However, it is also the year that reminds us that no matter how much we may lose – we all have extraordinary and simple reasons to be grateful.  As you take time this week to connect with family and friends, reflect on those in your life for who you’re most thankful. Follow us on social media throughout the week for some simple but often forgotten networking tips to help find ways to enhance your career readiness and advancement.

From everyone at the Living on Purpose Project, we wish you a safe, wonderful and socially distant holiday.

3 Simple Ways to Create REAL Life and Career Change

Whether you are trying to find a new job, jumpstart that side hustle or trying to budget the new normal with less income, here are three (3) secret success tips to help you accomplish any goal.

1.    Focus on the processes in your life that will need to change, not just the outcome: The WAY you do things is just as important as WHAT you actually do. Change the way you approach and accomplish things – and watch change occur. For example, take a more face-to-face or proactive approach to networking (set up a Zoom or telephone call.) You will soon find that doing the same thing but in a different way causes things to change over time.

2.    Concentrate on the habits needed to sustain long term change: For example, when it comes to losing weight, don’t think of losing XX pounds, but rather think about being the person who makes a weekly habit to exercise and who doesn’t cancel scheduled time to work out. Start the healthy habit of eating well and keeping healthy snacks with you at all times.

3.    Celebrate every step and success: Every month and at the end of the year, take inventory of who you are as a person and not just which goals you achieved. Winning is not always about whoever has the most points. It’s about what you learned and how to do things bigger and brighter in the future.

Success is measured in our efforts, our relationships and our accomplishments. This week think about three goals and three specific habits, routines and/or systems you need to change to achieve success.

Are You “Wired” for Success?

Let’s face it, life is not always fair. Some people work like crazy to create the smallest of opportunities, while others create and are given chance after chance to pursue successful new ventures and experiences. When it comes to achieving your goals, do you believe that you are “wired” to be successful?

Whether you have a natural aptitude for success or need a ton of tips and pointers, anyone can re-wire their brain for success. Here are three (3) mistakes you want to avoid and ways to rewire your brain and behavior for greater career and life success. 

1.    Do you suggest getting together with friends or always wait for others to take the lead? Be a proactive connector. Be the person who is first to follow up with the ideas, details and specifics to make things happen.

2.    Do you keep your big ideas in your head or do you write them down and/or share them with others? There have been countless studies that prove the mere act of writing down a goal increases the likelihood that the person will be successful.

3.    Do you focus on your current job or do you think about what’s next after your current opportunity ends? Of course, you should give your current opportunity your focus and effort, but you should also always have a plan for your next project or position.

This week make a conscious choice to talk more about your current and future dreams and plans and less about your past experiences. Remember, going down memory lane is great, but you don’t want to live there. People who make things happen are always looking toward the future, have a good plan and talk about their new projects and goals.

The Best Non-Traditional Career Advice for Starting a New Job

1. Make an immediate impact: Often when starting a new job, your employer has identified a key project that they want you to work on once on board. Your goal is to make sure you “crush it” and not just meet the expectations, but rather you exceed them. The faster you make an impact, the faster you will rise through the ranks and advance because people will know you as the go-to person who gets things done.

2.    Volunteer for a committee or special project: Whether it’s the holiday party or a new business development presentation, volunteer to work on a special project. Not only is it a great way to meet new people, it’s a wonderful opportunity to gain exposure and access to the senior leadership team.

3.    Offer to help or take over a project your boss doesn’t want to do: One of the best and quickest ways to curry favor and respect from your supervisor is to volunteer to take over a project your boss dislikes. Pay particular attention to what projects he or she gripes about or explains they haven’t had time to do — and offer to do it for them.

4.    Socialize and get to know people at all levels of the organization: Your number one goal during your first few months on the job is to not just hang out in your cubicle or office, but to introduce yourself and get to know the people at your company.

5.    Jump at opportunities to travel: If you are ever offered the opportunity to travel on business or work on an international assignment, grab it. Being offered to work at another office or location is a sign the organization has big expectations of you. Remember, your employer does not pick average employees to work hands-on with clients or work on international projects.

6.    Arrive before and leave after your boss does: One of the easiest ways to start establishing a good name for yourself is to appear that you are working longer or harder than everyone else. Observe what time your boss arrives and departs every day and make it your goal to arrive 10-15 minutes before they do. Make a point to send emails during these time periods to show others that you are putting in the extra time.

7.    Keep a detailed summary of your weekly and monthly accomplishments: Numerous organizations start employees off on a probationary period, meaning that should they fail to meet certain goals or targets they get let go. Of course, your goal is to do more than making it through the probation process but to gain more responsibility and successfully advance in the organization. Having a detailed list of your accomplishments will come in handy when it comes to your annual performance review, or if needed to support your accomplishments during the probation period.

This week think about things you can do or will do when starting a new job. Remember these suggestions and develop some of your own. When starting a new job, remind yourself that you only get one chance to make a great first impression.