Whether you are starting your career, re-entering the workforce, or simply need to brush up on business etiquette NO-NO’s, here are seven (7) professional DO’s and DON’T’s that you should know.
1. The most senior person at the table picks up the tab:
Although it may be a nice gesture to treat a friend or family member to lunch, it’s a rookie mistake in business to reach for the check at a business lunch unless you’re the top dog. Impress people by how you conduct yourself instead of by only what you say.
2. No phones during meetings: Duh!
You’d be surprised how many people do this
When you’re in a meeting, your focus is other people and the discussion, and not your phone. Avoid taking calls, texting and checking email even if you announce that “you’re expecting an important call.” It is extremely disrespectful, not to mention very distracting to those in attendance. You may think this is “no big deal” and “everybody does it” – but you’re dead wrong.
3. Arrive on time:
The only way to guarantee that you will be on time is to always strive to arrive early. Being late doesn’t mean you are busier than others, simply that you are inconsiderate and unable to manage your time. Demonstrate how much you value others and their time by being punctual.
4. Greet others in their custom:
The handshake is still the international golden rule when it comes to greeting others professionally. However, working and living abroad has taught me that you should do your “homework” and know whether you should kiss, bow, or shake. In many Asian countries people bow when meeting others as a sign of respect. But did you know that you bow more deeply (lower) when meeting an elder? And, yes we’ve all seen the Europeans kiss on each cheek. But do you know which countries in Latin and South Americas, and the Middle East where the custom is kiss on the cheek – three times and not two? If not, Google It!
5. Never let a client pay for anything in your presence:
Whether it’s someone who has hired you to provide a professional service or an internal client in a large multinational corporation, never let your client pick up the tab in your presence. Sure, we all know that your client will pay for the dinner meeting or a night on the town - on the back end (i.e., padded into the next invoice). Remember to always give the appearance that you are paying for things. And, keep your client focused on a great experience and great work.
6. Follow the ‘Elevator Rule’:
When is the last time you’ve witnessed an inappropriate conversation in an elevator? Although this one should be common sense – take note how important it is in your professional life. You could literally damage your reputation or loose potential business for publicly saying something that should be private. Even if you are the only one in the elevator - “pause” your impressions and take-aways until you are out of the building.
7. Thank people in a formal way:
Whether it’s a reference, a new business lead or some career advice, THANK people for what they do in a formal way. Did someone help you land a six figure contract – do something creative and classy. Send a unique thank-you, liquid soy candle or box of mini upscale cupcakes to let them know you truly appreciate what they have done.
This week take (7) seven minutes to brush up on your business etiquette knowledge. Doing so can make the difference between getting hired or fired, or standing out from the competition by being on your professional P’s and Q’s.