If it hasn’t happened already, at some point in your career you will be invited to a meeting or have a personal meet-and-greet with a senior leader or client. Here are seven (7) important lessons learned working with corporate CEOs/Presidents, commanding generals, managing directors, and celebrities.
Whether you are starting your career, re-entering the workforce, or simply need to brush up on business etiquette NO-NO’s, here are seven (7) professional DO’s and DON’T’s that you should know.
Last week we shared seven (7) big life lessons learned from professional experiences. This week we are talking big career lessons that we can learn from everyday life.
We’ve been told that nice people finish last, but is that really true? Here are seven things to make sure you are attracting good business karma. Each will help you prove that being kind and nice not only makes you a good human being but also gives you a huge leg up in your career and life.
1. Express gratitude: Give credit when it is due. In fact, give credit, even when it isn’t. People need to be acknowledged and doing so will make you look good, and them feel great about themselves. Praising others for their contributions is step #1 in becoming a great supervisor and leader. 2. Make time to be kind and thoughtful: Give a compliment. It might give someone a badly needed lift. As adults, we spend most of our time there. So why use some of those minutes to boost a co-worker’s spirits. Making your co-workers feel more positive about themselves will make them feel the same way when they are not at work. 3. Be optimistic: The can do-spirit is the fuel that makes things go. Nobody wants to work with or be a Debbie or Daryl Downer! Be the team member who gives the needed pep talk, offers fresh ideas, and encourages others no matter what. 4. Ha Ha: We don’t work in a bubble, but rather with real people dealing with real life. Aging and sick parents, money problems, strained relationships and much, much more. Share a funny story with someone who is dealing with something difficult. A good laugh can be great medicine and a great way to forge a genuine bond and friendship. 5. Watch your mouth: Resolve to stop shooting from the lip. Words can hurt more than any physical weapon. And, never forget that the words you have to eat can be very hard to digest. Choose your words wisely and always show others respect, especially when you disagree. 6. Apologize when you realize you are wrong: Remember, apologies never diminish who you are – they elevate it. Show others by example that you can admit your mistakes and be better because of them. 7. Encourage a beginner to try something new and take a risk: Nothing ventured nothing gained is not just a saying but a “major key” and fact of life. Someone once encouraged you, so pay it forward by helping someone looking to break into your industry. Regardless of level, you can and should always work as a connector who helps others network and partner to achieve common goals.
Even if nice guys and gals do “finish” last it’s far better to follow the golden rule – do to others, as you would have them do to you. “Nice” is not and will never be a four-letter word. Today pick one of these ‘acts of niceness’ and be that person who makes someone else’s week!
It has been said that 80% of conflict is a communications issue. I recently had a minor conflict with a neighbor that was caused from her literal and figurative inability to hear and understand what I was saying. This morning I thought that when it comes to life in general most things that disconnect people have to do with what and how things are said. It may sound silly but we all need to brush up on key types of communications. Check out these seven questions to see how you score on professional communications.
1. How do you ask for a raise or promotion? The biggest mistake people make in not getting a raise or promotion is lacking confidence and being “mousey.” Would you want to give more money to someone who can’t look you in the eye, use a firm and clear voice and command your attention and respect? No, you wouldn’t - so why should your current boss or potential future employer. 2. How do you introduce yourself? Do you have a memorable way of meeting people? If not, you should. Tell others that you mean business with your initial conversation and your first impression. You’ll get brownie points for making social connections i.e., asking questions or using body language such as nodding your head and smiling. I introduce myself as a master problem solver. 3. How do you present information and yourself? Whether it’s an interview or a PowerPoint presentation, the best way to “communicate” your knowledge and ability is to be prepared, knowledgeable, and on time. Always communicate the W.I.F.M. factor (What’s in it for me?) and K.I.S.S. (Keep it Simple for Stupid). This is certainly not insulting anyone nor their intelligence but rather a great idiom to remind you to be clear and concise. 4. How do you deliver an apology or explanation? Chances are whatever bad news you have to deliver – it’s best to go with a sincere ‘less is more’ approach. I have seen many people talk themselves out of an apology by focusing on themselves and not the other party. If you say or do something that you wish you hadn’t – speak on and move on.
But before you do, remember that people want to be heard, so shut up and listen. Equally, learn how to find a positive spin in any negative. It softens the blow and makes people associate you with something good. 5. How do you ask others to do things? It’s not what you say by truly how you say things. Period. Tone, volume, and frequency affects others. Follow a good rule of thumb – listen twice as much as you speak. 6. How do you relate to co-workers on a personal level? Your goal is not to be the party-girl or after hours guy, but it is good to connect with select colleagues who share common interests. Find ways to strike up neutral topics such as hobbies, work background, and pop culture (minus the politics). 7. How do you express thanks and appreciation to others?
Everyone achieves because of the help of others. Find ways to say more than a generic thanks to those who help you in big and small ways. >Communicate in clear and concise ways. This week practice new ways to ask for things and express what you experience. In time, you will be a seasoned pro at minimizing a lack of communication or misunderstanding.
We all have the ability to learn and grow from all of our life experiences.
With time and practice, we can become skilled at applying what we have learned to help us better navigate both our personal and professional lives. Here are seven simple yet effective questions to help you build upon your experiences, understand which things NOT to do or pursue and discover ways to do what you love.
1. What was your worst job? Sometimes knowing what you DON’T like is more valuable than knowing what you think you do like - because it tells you what type of people to avoid and what roles to never pursue again.
When I was 16 I worked at a small ladies boutique in Center City, Philadelphia. They paid minimum wage plus 3% commission. I was offered the job after serving as a host/model for Philadelphia magazine’s “Best of Philly” events and parties on behalf of the store.
One Saturday I came into work expecting to find my $300 commission check but instead was greeted by a 3 x 5 index card that said: “Effective immediately sales associates will no longer receive commissions.” As I read that sign, I thought I could have a confrontational argument with the owners OR take those leather pants I had been eyeing for months, lock up the store and bounce. I did the latter and never looked back. The owners showed me who they were by breaking their promise and not keeping their word and I never gave them a chance to do the same thing to me again. 2. What was your favorite job? Focus on the specific aspects of the job that you loved i.e., did you like the fact that you worked non-traditional hours, with creative people, or attended a lot of industry events.
I loved my years working with NIKE and the Jordan Brand, especially working with so many passionate business people, athletes and celebrities. I also loved my first job at AT&T and working overseas because of the autonomy and responsibility it offered. Since holding these positions, I have continued to seek out other opportunities that offer the same chances to do and work with the things I love. 3. What is the craziest thing that you’ve heard someone say during your career? You can learn a lot from others mistakes if you pay careful attention to what people say in a group setting and how the decision makers respond or react.
When I worked as a freelancer, I attended a production meeting hosted by the prospective client. At the end of the meeting, the client opened the floor to questions. One young publicist asked, “what would I have to do to get fired? and what things will we not be able to get away with?”
Her question to the prospective client basically asked, “what is the least amount of effort I can give and still get paid.” Work ethics, integrity, and professional abilities aren’t just words but rather guides to help you present yourself and interact with others in a positive way.
Twenty years later I still shake my head every time I see someone verbalize and seek to strive for low expectations and doing the bare minimum. 4. What was some of the best advice that you’ve received throughout your career? We have all been given great words of wisdom in our relationships, work and even our careers. However, do you know how to take advice from one aspect of your life and apply it to another life experience?
I once asked a prospective client what type of budget he had to work with. He replied, I want to pay you what YOU think you are worth. It taught me that
people who feel valued will always give you 110% when/if needed, while those who feel that they are underpaid and over-worked will never go the extra mile with or for you. And, if they do – they will most likely resent you. 5. What are some of your professional accomplishments that make you feel proud? We tend to be most proud of things that help/benefit others, create experiences, and do what others have not been able to achieve.
Executive producing and planning special events always makes me feel proud. It’s like conducting an orchestra with many moving people and parts. I’ve done hundreds of events, however, two events that will always stand out are - the Brand Jordan NBA All Star Party in Philly and securing the NYSE opening bell ceremony for iconic soul food restaurant Sylvia’s. 6. What is a professional risk you took that changed your life? Career success is often a high-risk, high-reward world. Risks are tiny tests of our stamina, persistence and endurance. Practice taking small career-related risks every day so you’ll be prepared when opportunity presents itself.
Living and working outside of the country was something I did not embrace immediately. In fact, I passed up an international assignment in Asia before I accepted one working in Europe, The Middle East, and Africa.
When you live in another country where you don’t know a soul – you quickly learn how to become highly resourceful and independent, not to mention comfortable with yourself and doing things alone. Embrace chances to push yourself outside your comfort zone. Remember, no risk – no reward. 7. Who was your worst boss? People who fail us are often our best life teachers.
I am lucky to say that I have only had ONE bad supervisor/boss. She would take credit for my efforts, not include me in key meetings, and gossiped about me and everyone in the department like a 12-year old girl. But what really made her a horrible boss was her lack of professionalism. Sure we don’t have to like everyone, but we have to always demonstrate respect and professionalism to those we work for and also those who work for us. This week take a few minutes a day to ask yourself one question. Examine how the answer can help you move toward doing what you love.
Growing up in the north-west part of Philadelphia, I was encouraged to dream big. Luckily, I was also exposed to many things and participated in many experiences that soon taught me that life is a series of choices. Some work out and many don’t go exactly as planned. I’ve done many things professionally that I am really proud of … becoming one of the youngest Director in the history of NBC … launching a successful PR and events consulting business with only $3,000 of personal savings… and representing the Jordan Brand (Michael Jordan). Truth is, I am most proud of the fact that I have tried everything that I have ever wanted to do career wise. Lucky for me – most things have worked out and even those that did not go as planned – I don’t regret.
Who was the first adult (other than your parents) who encouraged you to believe in yourself and take risks to go after what you want?
My kindergarten teacher Miss Guida always used to use the word potential around me. “Patrice, you did an excellent job at XYZ, you have so much potential, and I am sure that your next XYZ will be even better.” One day I asked her what the word meant and she said that I had a lot of great abilities and could do almost anything I wanted. I credit my first teachers and my Montessori early childhood education for helping me to be independent and self-confident at such an early age. Early on in your career, did you ever have doubts or consider pursuing another PR niche or field?
I am a problem solver and I like what I do. So, basically, I can work for any business or any Industry. What I like and do best is solving strategic problems and coming up with ways to do something NEW that has been done 101 times before.
Of course, I looked at some of my friends and former colleagues who worked in the music industry and thought that they had the cool jobs. Instead, I took the more corporate (and perhaps in my mind) safer route than many friends who chose to do A&R, marketing and management for major labels and artists. I have a lot of respect for them and everyone who was a Hip Hop pioneer who hustled hard to make sure that Hip Hop what not a temporary genre and will remain forever!
Now that the New Year is in full swing here are seven “must have’s” to turn a new career leaf in 2017.
1. Fill in the blank: Whatever your current or desired field is, be you need to have expertise in a specific segment. If you do social media: are you a strategy person or skilled at identifying and engaging influencers? It’s not just about working in one industry or field, but rather about becoming an expert at something that others value and need. 2. Writing: Over the past 20 years I have found that many people struggle with business writing. The trick is to keep your communications concise, using simple sentences and explain the only 5 questions that anyone ever wants to know: WHO, WHAT, WHERE, WHEN AND WHY. Go online or sign up for a class, but work on making sure that you are comfortable with writing your ideas efficiently and effectively. 3. Negotiation: Check our “archives” to see what we recently posted about this critical skill and how to develop it. http://livingonpurposeproject.com/post/156036582629/january-18-2017-ask-patrice-when-it-comes 4. Salesmanship: There is a saying that salespeople are born, not made. However, we can all become more skilled at selling people on our ideas, vision and even ourselves by using some marketing 101 tactics and strategies – always remember to educate and not sell, and that even people who are looking to buy don’t want to feel a hard sell. 5. Perseverance: 80% of most things you attempt will not turn out exactly or even close to what you had planned - it’s called life. The sooner you embrace this fact the better life becomes. At many points in your career you MUST be willing to work longer, harder, better. Period. If not, step side and make way for those of us willing, ready and able to do the work at hand. 6. Humor: Everyone thinks they are funny - only a few are right. Of course, you think you have a great sense of humor but how can you test it out? Fine tune your ability to use wit and humor to really connect with and even disarm others. Remember humor is about being makings smart observations about people and life. If you need some ideas to put together your 10-minute comedy set, check out two of my favorite comedians – the late George Carlin and Chris Rock. 7. Keep your word: Following through on what you say allows you to always demonstrate (a practice) this core skill. The secret is to under promise and over deliver and make your personal and professional goal to be a person of your word. At the end of the day, people hire, partner with, and seek out those who are consistent and reliable. Work on your time management and keep yourself organized and soon you will find this is second nature.
Successful people have the necessary skills and mindset for success. Anyone can do it, once you know which skills and abilities will enable you to consistently be a rainmaker. This week, take a few minutes to access your current skills and set goals for making them sharper and savvier.
Each month we are going to feature a question from a Living on Purpose Project (LOPP) fan or follower and provide “straight no chaser” career advice from our CEO and Founder, Patrice Anderson. If you have a career-related question you’d like to ask, please comment on social media or directly email us atlivingonpurposeproject@gmail.com
“I have almost five years of experience, and less than two in my desired field. I have been offered a position at a mid-size company doing what I like but the salary is the same as my current position at a larger firm. How can I negotiate a higher salary?”
Negotiating is something I am lucky to have learned, literally from some of the best in the business. Here are secrets to asking for a higher salary and other forms of compensation. Following them will take your negotiation skills from shaky to successful in no time:
1. Wear your poker face: Letting others know what you’re thinking is the kiss of death when it comes to any negotiation. So don’t do it. Play it cool, and act as if you have MANY options and have done this before. Even if this is your first job offer in 2 years or you don’t have a clue about negotiation – act as if.
2. Six degrees of separation: Gather as much intelligence on the key players as you can. Who are the decision makers? How long have they been with the organization?
Know their successes and weaknesses, as well as who they have worked and gone to school with. Effective name dropping is effective. Create and start to cultivate a connection through shared associates and experiences. Your ultimate goal is to motivate them to believing that you are the candidate they MUST have.
3. Charm to disarm: My grandmother always told me – “you catch more bees with honey than you do with _ _ _ _.” Be pleasant and honest. People will know when you are overdoing it – so start with basic niceties like their appearance or a good point they made. Then move up to say and show the appropriate amount of deference and your respect. You can kill any deal simply by rude behavior and poor business etiquette 4. Demonstrate and prove others are being paid more: Talk in a non-threatening way about how the position you are considering is extremely similar or exact to another in the company/field/industry. A position that is paid at a higher salary. Something like “the positon you describe sounds more like (INSERT ONE LEVEL HIGHER) and detail all that you are being expected to do. Pay note to supervising even an intern. If it’s an assistant positon say it sounds like a “coordinator.” If they call it a manager say it sounds like a senior manager or director.
Your goal is to point to other people doing the same job for more money. If you need to build a better case – highlight that you know the previous person to hold that position had fewer responsibilities.
And, to seal the deal offer to take on another project, area or department to clearly demonstrate the significant increase in job responsibilities – and to give them leeway to adjust the salary.
5. Highlight your negatives: After explaining your sincere interest and aptitude to do the job at hand – mention the “down side” for you. Will your commute time/expense double? Are you leaving a more well-known or prestigious brand or company? Share as they say, the “facts.”
Then remind them of what impressed them about you in the interview or prior meeting and share three (3) strong industry and/or career accomplishments. Reinforce this “negative” message with your desire to be a part of their team. 6. Ask rhetorical questions: People are more likely to be flexible and concede when they don’t feel confronted. Making your comments (and even reservations) into rhetorical questions is a great way to prevent things from going “left” (at best) or contentious (at worst).
Saying something like, “I really want the positon but I wish that there was some way I could not have the added expense of commuting?” or “The position is great but it really sounds much like an Account Executive, not a Coordinator, which I know has a much higher salary? 7. Be direct about the extras: Depending on the company, you should ask about signing bonus, performance based stock options, assistance with relocation or moving costs, and increased transportation. These pay outs may not come in lump sum, one-time payment but – money is money.
Everything in life is negotiable and everything in life requires some form of negotiation. Stop limiting your career options by lacking knowledge and experience in negotiating with people at all levels.
This week start by practicing some of these tips, reading more about the topic, and enlisting a friend to role-play the part of your future employer.
Yesterday I turned on the TV at 5:30 a.m. hoping to find something inspirational to kick start my day that would officially start in about an hour. I stumbled upon an interesting piece on Gloria Steinem on OWN and it brought back a great memory of when I met Gloria Steinem because of a hand-written card.
While working for NBC, I met Carole Black when she was the President and General Manager of the NBC owned station in Los Angeles NBC4. Soon after, I heard that she took a job in NYC as the new President and CEO of Lifetime Television. I sent her a short “congratulations way to go” note and got a call back from her assistant about a week later. The assistant passed along Carole’s thanks and a special invite for me to be Carole’s “plus 1” at an upcoming 65th birthday party for Gloria Steinem at Phil Donahue and Marlo Thomas’ house! I guess CEO’s don’t get a lot of “congrats on your new gig and huge executive parachute plan” cards.
I will always remember so many things about that great night, such as the 39 other incredible guests and meeting and talking with a living legend. But what still amazes me is that this all happened because of a simple note.
Here are seven things that this unusual string of events in my life and a personal card and thank you note actually taught me about having a successful career. 1. At any moment, you can do something small to put a big opportunity into motion down the road.
2. Career success comes from cultivating professional and personal relationships. People want to work with people they know and like.
3. There are rich people, there are the wealthy people and there are people who are rich because how they have created, navigated and shared their life experiences. Everyone, including you, can be one, two, or hopefully all three.
4. Never underestimate the value of business and social etiquette (if you don’t
know it – learn it quickly.) Always remember please and thank you are words that have tremendous power.
5. Celebrities and accomplished professionals in many ways are not like everyday people. However, every human being needs to hear that others are proud of who they are, as well as what they do.
6. Seize every moment to network and learn from people, especially those who you may never see again. I met many people and business associates that day who have impacted my career.
7. Always bring your host a gift or small token of your appreciation. I brought Gloria Steinem a book of poetry, and even bravely gave her an original work of my own. I also sent Carole Black one darn nice thank you note for inviting me and proving such as great networking opportunity.
Find inspiration to tackle a new venture by first simply reflecting on something you’ve previously done that worked out better than you imagined, then take your first step toward doing this new thing. This week take a moment to reflect on these lessons learned and consider who you could send a “personal note” that might directly or indirectly help you experience something great?
A few weeks ago I found some great career advice in the form of a poem. It spoke about how to be a “winner,” but also redefined “winning” as - doing things that most people won’t and don’t do. A loser as being someone who never tries. It’s time to start to learn from every experience you have and every person you encounter.
Here are seven things that you can do this week to create a pathway of winning and succeeding in the game called life. 1. A winner makes commitments … a loser makes promises My advice - share what you are “going to do” only after you’ve started doing it. 2. Winners are not afraid to be wrong … losers have a compulsive need to be right … Thrive on this rule in your professional life. It’s GOOD to fail - it teaches you what not to do again. Period. 3. A winner believes that we make our own luck, either through what we do or what we fail to do … Truth is, nobody controls all things or all people. You “win” in this game called LIFE by simply being in the game. 4. Winners do it NOW! … Losers procrastinate Time management is a skill that either you have or quickly need to develop. Delaying gratification sucks but you have to do it. Live in rushed chaos, ultimately, get you nowhere. 5. A winner knows that the secret to winning is to be who you are and become who you were meant to be. . . A loser thinks he can win by “fitting in” Shakespeare may have nailed this one best “to thine own self be true.” Do what you love and the rest will fall into place. Live. Love. Do! 6. Winners know that it may be difficult but it’s always possible … losers say it may be possible, but it’s too difficult. Life is difficult, and in different ways, tough for everyone. Losers never try or follow through with anything. You are and will always be a winner when you simply try. Then reach out in some way and tell yourself “good job” for trying.” 7. A winner is not afraid to lose. A loser is secretly afraid of winning. Fear of success is more real than you think. What and where do you self-sabotage? STOP IT, for at least one week. You can and will rise to the opportunity. Remember you can do more than you imagine when you’re doing what you love.
Grow and evolve professionally by knowing you won’t always win on the first or even tenth try. Eventually you’ll find your niche and be on your way to being the best you that you can be. This week pick one of the above seven goals and refocus your mind on the things that anyone can do – JUST TRY!
Rachel Piatczyc, event consultant, real estate agent and photographer, on finding courage to make changes; discovering a common thread in the things you love; fearing success (not failure); and being a “Jill” and master of all trades.
Two people join LinkedIn every second. More than 35% of LinkedIn’s members aren’t just posting their resumes to this leading professional networking site, but rather using it as an interactive tool to proactively help advance their careers. Here are seven surprising ways that people are using LinkedIn to generate job leads, make inroads with recruiters and hiring managers, and effectively promote their professional brands and businesses. As part of our October 30-Day Career Challenge, we’re also adding seven activities that you can do this week to step up your LinkedIn game.
1. Spend time and not money, and boost your numbers: According to Power + Formula 2013 LinkedIn User Survey: almost 85% of people use the free account; 52% spend up to two hours each week researching companies and individuals on the site; and nearly 22 % of users have 500-999 first degree connection. As a career consultant, I encourage my clients to work toward creating a network of 500 connections (unlike Facebook and other social media sites, 500 is the maximum number that appears on LinkedIn). This week reach out to seven new people every day such as former colleagues, classmates, new co-workers, friends of friends, professors, and almost anyone you can think of to increase your first level connection network. 2. Asking for intros and connects: Almost 63% of LinkedIn users make their first level connections “public.” Not only should you do the same but you should also regularly review your connections’ contacts to identify people you’d like to meet or work with. Then use a simple 3-step process to get to know these people: (1) prepare a brief summary paragraph detailing where you currently work and/or what you’ve been up to recently; (2) tell your connections that you are interested in working at XYZ or would simply love to speak to person “X” in their network; and (3) ask if they can introduce you – be sure to include your summary paragraph in your request. Some people will prefer to reach out to the individual first to confirm that they can share their contact info with you. Others will simply send an email to the contact, including your email request/summary and “cc” you. Regardless of how you are connected, be sure to follow up with a “hardcopy” thank you note to the person who provided the introduction. Yes, I said hardcopy. Business etiquette is a dying breed but can really help you stand out because so few people do it. Even in our digital age, an old school thank you card will impress others and make you more memorable than the 80% of people who won’t send one. Another final key point: in a few weeks make sure you circle back with your original connection to let them know what, if anything, has happened as a result of their introduction and to thank them once again. Use this 3-step method with 10 strangers you would love to call “contacts.” 3. Create a weekly buzz: Use status updates to keep your name out there and ensure you stay relevant. It doesn’t require you to do or write a lot.
Simply informing others that you’ve had a work anniversary or started a new job and congratulating those in you network when they do the same will do the trick. Endorse the skills of 10 of your connections or send some relevant updates. 4. Create - don’t wait for opportunities: More than 75% of LinkedIn users are using the platform to research people and companies. Use the advanced search function to learn more about people you’d like to know and companies you’d like to work for. Then Google and follow the ones you’re really interested in via Facebook, the web, and other social media sites. Select one person in your field who you admire and want to get to know. Review her/his LinkedIn page and other information found on the Internet and draft a personalized email complimenting them for their recent accomplishments requesting to meet him or her for coffee or a 20-minute call to ask them for some career advice. 5. Use your words: Draft and share an article, blog post, press release or anything that you’ve recently written. Write and share a nicely written piece on a timely topic in your field; include your LinkedIn photo so others tie it into your LinkedIn profile. 6. Follow the leader: Follow companies and engage with or join group(s) related to your field/desired field. More than half of all companies share more “individualized” content on their LinkedIn site, including text and video product/service information. Approximately 60% of companies view who is following their company pages to identify possible job candidates; and more than half of all company LinkedIn pages share updates with followers.
In addition, about two thirds of LinkedIn “power users” belong to groups like their college alma mater, previous employers, associations and groups within their industry. These groups can offer invaluable information such as job leads and invite-only networking sessions. Today pick one company to follow and one group to join. 7. Engage with post(s): Whether it’s an influencer or a junior person who works in the same or similar field, take time to comment on their posts that are relevant to your field or potential connections. Offer substantive, insightful feedback (i.e., more than “nice post”) in order to get your name “out there in the digital world” and to increase the likelihood that someone will view your profile as a result of reading your comment. LinkedIn is more than a job board where you post your resume. It is a powerful interactive tool that successful professionals use to: facilitate daily direct messaging, generate more than 40% of a prospective employees’ job leads; and connect tens of thousands former employees every day. This week spend 7-10 minutes a day or (if this is something you really need to improve) dedicate 90 minutes during the week working on one or more of LOPP activity challenges.
When we are young we have many opportunities to meet and make friends. Going to school, joining a sports team or simply hanging out at the playground – offers us chances to connect with new people. Yet the older we get the harder it seems to make new friends. Whatever age you may be, we all need work friends to support us and help us navigate our careers. In fact, the older we get the more we need to surround ourselves with a strong support network. Here are seven ways to cultivate those relationships and reasons why we need them.
1. A Work BFF: Your best friend shares your interests and is that one person you can confide in no matter what. However, if your “bestie” works in a different field or industry they may not always be the ideal person to turn to when it comes to navigating your career. Take time to cultivate a close relationship with a peer at your workplace. It’s not just a good idea but a necessary asset to succeed at work. Having a work BFF offers a trusted confidant who understands exactly what challenges you may face, as well as someone who can help you best address and overcome them. 2. An Industry Insider: No matter what industry you work in, it’s really important to befriend someone at a different company who knows a lot of people in your field. Industry insiders offer a unique perspective and can be invaluable when it comes to finding and exploring new professional opportunities. 3. The Worker-Bee: Everyone needs people in “high” places to help them succeed, but we also need work friendships with people inside our organization who help us get things done. Pick up a coffee for the receptionist, treat the group admin to lunch, write a personal thank you note to the intern, or buy a $5 Starbucks for the “guys” in the mail room. Continue to cultivate these friendships over time. Years ago I worked with an admin who is now a senior vice president and executive producer at a major TV network! These friends will not only help ensure your package makes the last Fed-Ex pick up, but can also be unexpectedly invaluable sources of information. Often people treat the worker-bees as “invisible” and unknowingly spill the “tea” (i.e. company gossip) in front of them. The bottom line is you should treat everyone you encounter with respect, especially people who are often ignored and forgotten. 4. The Dear Abby: Years ago people wrote to a woman named Ann Landers who had a syndicated newspaper column called Dear Abby when they needed advice on how to deal with a certain problems and situations. Today, you need a professional friend who you can turn to for advice and ideas on how to deal with difficult people, places and things. Find a person who you admire and respect who you can turn to when you face work challenges. 5. A Kindred Spirit: Take advantage of the company office party or a committee project to meet colleagues who work in other departments or divisions. Follow up with people who you “click” with by sending a “nice to meet you email” or ask them out for lunch or coffee. Whether you share a similar sense of humor or style, create a professional friendship with like-minded co-workers in other areas of the company, especially those areas you might want to work in one day. 6. The Common Interest: Where you live, how you dress or where you went to college has nothing to do with who you are personally or professionally but using this information may be a great way to make new friends at work. If you notice a co-worker in the elevator holding a tote bag from your college alma mater or that you recognize from the neighborhood, reach out and introduce yourself. Shared interests can be a great foundation for professional friendships. 7. The Gatekeeper: Every office has a senior leader but every workplace has a gatekeeper who provides access to this top boss. Make an effort to “play nice” with the gatekeeper as he or she has the boss’ ear and the ability to make your life at work a smooth or rough process.
In life, we can all get by with a little help from our friends. The same is true when it comes to our careers. This week think about ways to enhance and expand your work and professional friendships. Remember, people are much more likely to recommend friends for promotions and new opportunities at other organizations - than people they don’t know.
We all have a purpose. Yet only less than 20% of us discover it and live it. Now that Summer has ended and you’re getting back to your grind and routine, here are seven simple questions that might offer the “aha!” moment you’ve been looking for to find or create your next career move.
1. What types of relationships drive you? A good place to start when thinking about what you were born to do begins not at looking at yourself, but at who or what you like working with. Are you someone who is motivated by groups or do you like working alone? Are you energized by working with kids or animals or a place where you don’t have to interact with anyone at all? Clarity regarding who you like working with and where you thrive can help you uncover your purpose. 2. When do you feel in your element and get that feeling that this is what I was born to do? There some things that come to us so naturally it’s like second nature. For natural leaders, no one ever had to tell them how to motivate and lead people they just knew. What have you always done naturally? Are you most comfortable when you cheer others on or are when you are given a problem to fix? 3. Where does your satisfaction and success intersect? There are things we like doing and then there are areas where we excel. For most people our “purpose” relates to where these two arenas meet. You may love doing something, but it may be something that you don’t do well. Do what you love and find ways to practice and increase your level of skill. Sometimes that extra focus and practice makes all the difference. For example, Michael Jordan was cut from the Junior Varsity basketball team, but practice and dedication helped him became one the best players of all time. However, there are things that, despite our dedication, are simply not something thing that we excel at doing. If that’s the case, we then should explore other pursuits. Remember that even Michael Jordan never became a phenom at baseball. 4. What motivates you to get out of bed? Some people are driven by the chance to help others while other individuals are motivated by solving problems? Are you drawn to learning new things or are you inspired by developing expertise in one area? Know what motivates you, and why? 5. What are your talents that you are willing to invest in? Where do you spend your time and money? Chances are the things you choose to invest your financial and other resources doing is something that you are really passionate about. 6. What’s your reoccurring topic of conversation? We all are passionate about certain causes and ideas, what are yours? I am deeply dedicated to empowering others to explore and live their passions and purpose. I also strongly believe in all people, especially women, becoming financially educated and independent.
And, I believe that all children need to be encouraged and supported to become the people who they were born to be. No matter where I am and who I meet, my conversations (even with strangers) tend to focus on one of these topics. 7. What do you do when you don’t know what to do? When you feel stuck, in a rut, or confused about which path to take, what is your “go to” move? I often turn to yoga, prayer and meditation, find ways to connect with nature, and talk to friends and family about my current feelings. Knowing the positive people and things that you turn to for answers can be a huge step in starting the process of change.
Making a career change begins with asking yourself big questions. This week, pick just one of these seven questions to help you gain clarity about not just what you love, but why you love it. Questions can empower you to create a new way of thinking, which in turn can help change what you do and perhaps even reveal that “thing” that you were born to do.
Even though most people often get hired because of a personal contact or referral, you still need to have a great resume. Here are seven key do’s and don’ts to take your resume from ok to one that stands out in a crowd.
1. Size does matter: Your resume should use a 9 to 12 point font. Using anything larger or smaller makes it hard on the reader or seems like you are trying to make up for limited experience. Stick to fonts that are used in books, like Times New Roman, Helvetica, and Garamond, which will ensure that they are ideal for others to read. 2. Say it with color: Find ways to incorporate color into your resume to help you stand out. One way is to include a color logo of the companies that you have worked for. Adding logos is a simple and easy way to make your resume “pop” and differentiate it from the others in the pile. 3. Keep bullets to a minimum: For each section or job position include a maximum of 5 bullets. Any more than that will most likely not be read. []
4. Include examples and statistics: More than 50 percent of hiring managers say that they wish candidates would have included more examples and numbers to explain their previous work/accomplishments. Include the number of customers reached or the exact percentage growth of what you have helped create. 5. Avoid personal information: Don’t include your marital status, number of children, photo of yourself, or other personal details on your resume. A professional photo of yourself should appear on your LinkedIn profile. Also stay away from “cutesy” emails like 1hotmama@gmail.com, instead try to use your first and last name.@gmail.com 6. Manage the length: If you have less than four years of experience, the ideal resume should be one page and include approximately 400 words per page. 7. Take out filler words: Bullets are not meant to be complete prose sentences. Be sure to take out filler words like “a” and “the” and find the most concise way to list your work experience using tailored key words and action verbs like created, managed, coordinated, and developed.
This week, dust off your current resume by using these and other ways to make it engaging to the reader. Taking one hour to make simple yet important changes can make all the difference and enable you to stand in a meaningful way.
You’re working hard doing not only your job, but also half of your co-worker’s who left 10 months ago. It’s seems you’re doing everything to prove yourself but still haven’t gotten a raise or a promotion.
Often people only receive work-related financial reward when they ask for it. So, here are seven steps to help you negotiate a promotion or raise.
1. Lay down the promotion foundation:
Approximately six-to-eight months after starting a new job, initiate a promotion conversation with your supervisor. Express your love for both the company and the job, and ask him/her to share what is required to make it to the next level. Take a moment to recap your conversation in a brief email. If you haven’t had this talk soon after starting your current position, it’s not too late - have it today.
2. Master the unwritten requirements:
Every organization, regardless of size, has unwritten expectations for advancing. It’s your job to observe and have informal conversations with colleagues at all levels to find out what it really takes to get promoted. For example, some companies have an unspoken rule that you must work for at least two years at the corporate headquarters. In other organizations it’s only those who’ve worked in a particular area who are able to take that next step on the corporate ladder. You’ll easily learn who gets promoted and why from what your company actually does, not from what the HR manual says.
3. Consistently over deliver:
One way to create an air-tight argument for why you deserve a raise is to demonstrate and document how you’ve been exceeding the expectations of your job for the past 9-12 months. Identify 5-7 major responsibilities that extend beyond your current job description or that were previously handled by someone in a more senior position.
4. Expand your kudos file:
You should be keeping a file of all of the kudos and positive feedback that you receive internally or externally. Every “great job” email or note expressing a project well executed should go into the file. Remember, it’s your job to ensure the file is as big as possible, so when someone verbally praises you for “doing an amazing job on a recent project,” kindly ask them if they would send a brief email or memo so that you can show it to your boss.
5. Leverage your performance evaluation:
Your annual performance review can be a great tool to support your promotion negotiations. Take note of all of the areas where you have exceeded expectations and identify specific verbatim quotes that speak to your greatest accomplishments.
6. Draft a well written promotion memo:
Now that you are armed with tons of information, scour through your kudos file, performance evaluation, and extra responsibilities summary to select your top 10-12 accomplishments to include in your formal written request. Draft a memo that highlights these career accomplishments, and include metrics and numbers to support each accomplishment, if possible. For example, if you are responsible for getting patients to participate in a research program, list how many people you’ve signed up in the past year. If that number is greater than your predecessor, highlight the percentage increase.
7. Make the promotion pitch:
Schedule a meeting with your supervisor to formally present your promotion request. Give him/her your memo and attach a copy of your kudos file. Be sure to practice what you will say to ensure that you present your accomplishments in a compelling way. At the end of the meeting, ask for specifics regarding when your boss will respond to your request.
The best way to get a raise or promotion is to gather overwhelming data to support that you deserve it, not to whine or complain. Understand the unspoken requirements, document your accomplishments, and build a strong written case. This week, begin to map out your promotion plan and start developing and gathering these and other docs.
In celebration of Women’s History month, here are seven amazing female entrepreneurs whose practical solutions to everyday “problems” have enabled them to create successful ventures.
Hopefully their stories might inspire you to pursue your own path, fill some untapped need, and one day make “history” yourself.
Jessica Billingsley - MJ Freeway
Jessica Billingsley saw free trade of cannabis as good for the economy and the right thing for people needing medical access. After investing in one of Boulder, CO’s first dispensaries and joining forces with local web developer Amy Poinsett, she decided to fill that niche herself, creating MJ Freeway. The first cannabis-specific software company to enter the market, MJ Freeway includes tracking and reporting systems that help businesses account for products at every stage of production and sales.
Ina Garten - Barefoot Contessa
Chef Ina Garten was a “military wife” who first began cooking to pass the time and as an outlet to elevate stress. Soon, she became famous for hosting dinner parties for family and friends. She used the money she had saved from flipping houses to purchase the Barefoot Contessa Specialty Foods Store in the Hamptons. This led to her Barefoot Contessa cook books and eventually a show on Food Network.
Alexa Hirschfeld - Paperless Post
When Alexa agreed to help her brother (frustrated by the current limited options) create a way to send formal invitations online – Paperless Post was born. They wanted to, “bring back the beauty of receiving and sending mail by combining it with the modern-day efficiency of the web.” They succeeded and created a beautiful alternative to Evite.
Payal Kadakia - Class Pass
Payal Kadakia tried unsuccessfully to find a ballet class in New York City that she could attend. In that moment, she realized that others must be having similar challenges staying connected to their hobbies and passions. She soon created ClassPass, a startup that gives customers access to thousands of boutique fitness classes in their area for a monthly fee. Her company has booked more than 7 million fitness class reservations at gyms and studios across the U.S., Canada, and the UK over the past two years.
Sheila Liorio Marcelo - Care.com
Immigrant Sheila Liorio Marcelo needed to find childcare options while attending school, raising two children, and caring for her ill father. Today Care.com connects 17.8 members (and growing) in 16 countries with the qualified care givers.
Michelle Phan - Ipsy
Michelle Phan’s You Tube makeup demonstrations and tutorials made her a popular star and Vlogger. After expanding her popularity and “brand” to different social media platforms, she established deals with large corporations like L’Oreal where she featured their products in her tutorials. Her most recent spin off project, Ipsy, is a monthly box service (similar to Birchbox) that provides customers with samples of different beauty products. Ipsy, however, offers heavy discounts “full size” product purchases.
Anne Wojcicki - 23andMe
Biologist and Co-Founder/CEO of 23andMe, graduated from Yale and worked on the business side of healthcare as a consultant and investment analyst. Anne had a passion to help others change the way they approached health care, while also knowing the value of genetic data to treat and prevent disease. She’s built 23andMe, a genomics company that produces personal genetic testing kits. Her company has one of the world’s largest DNA databases, with over 1million consumers worldwide.
Today think of one thing that you could offer to each of these seven companies. Consider everything from applying for a applying for a position, pitching them as a potential client, referring a friend and sharing their info with others, or simply or volunteering your time and talent in some way.
Co-Founder and CEO of Socialfly, Stephanie Abrams, on the business of social media, listening more than you speak, and failing often – if you’re lucky.
One of the many things I love (and do well) is using branding and marketing strategies and tactics to help people in life and career. As a quick reminder, strategies are what we want to do (i.e., create, advance in, or even break into a new field/career/industry). Tactics are how we actually go about doing it (i.e., work as a consultant doing freelance projects while keeping your full time gig, taking a part-time job to pay the bills or creating some ‘hustle’ on the side).
Regardless of industry, you need to first identify and then communicate a consistent and distinct professional brand. Often, all you need is just a simple phrase or even a couple of words that can effectively communicate who you are and what you do (i.e., your brand). Let’s say you’ve worked for a few years in internal communications and you are making a segway into TV production – your brand may be a “master storyteller.” Or perhaps you work in IT or Project Management helping organize processes or correct other people’s problems, so your brand is an “organizer of chaos” or the “fixer.”
Once you have clearly defined the essence of your brand and its core attributes, now you have to find (or most likely create) untraditional ways to promote yourself. Your first step is to draft (or hire someone) to develop a professional biography.
A bio is one of the best marketing tools for anyone involved in career exploration or seeking to advance to the next level of career readiness. It allows you to transcend the confines of titles, and put the focus on what really matters (the experience itself) and not when it occurred. For example, you may have worked in sales 10 years ago for five years. That information sticks out like a “you really don’t have experience in this field” type of resume. But the bio lets you tell your whole “story,” and enables you to pick the characters, roles and scenes that relate to what you want to do now and moving forward.
A resume is a linear, chronological history of your professional life. And, people are just as linear as the resume. Often, we only see what’s presented right in front of us. You show someone a resume of a person who hasn’t worked at the “required” level (for more than a decade or even at all), then that’s how they will see you. But if you give them your customized resume (a requirement for almost every job) and also provide a great bio that tells your complete professional story in a way that demonstrates your brand value, you might be given a shot to prove yourself.
Your bio effectively unites your professional brand, “unrelated” experience and work history, and prepares you to tell a believable story. A believable story is one that convinces others you are the perfect person for the job, despite what your resume may or may not ‘say.’ Your story is not something you “wing” on the interview but rather what you create and fine-tune well before any opportunity presents itself.
With your bio, brand and believable story in hand, you are armed to explore and create unconventional ways to get to your end goal. Volunteer or work for free to get more hands-on experience in an area where you want to work. Reach out to a larger competitor who doesn’t have the time (or desire) to support clients that are “too small for them” but just right for your start-up business. Take a class or teach one to network with both instructors and peers who are currently doing the very thing you dream about.
Almost every great “empire” started as a side hustle, so today do one small thing to jumpstart yours. In doing something unconventional, I promise you that not only will it pay off but it will get you several steps closer to life and career that enables you to do what you love.
People need to be acknowledged and doing so will make you look good, and them feel great about themselves. Praising others for their contributions is step #1 in becoming a great supervisor and leader.
You’ll get brownie points for making social connections i.e., asking questions or using body language such as nodding your head and smiling. I introduce myself as a master problem solver. 
As I read that sign, I thought I could have a confrontational argument with the owners OR take those leather pants I had been eyeing for months, lock up the store and bounce. I did the latter and never looked back. The owners showed me who they were by breaking their promise and not keeping their word and I never gave them a chance to do the same thing to me again.
“Patrice, you did an excellent job at XYZ, you have so much potential, and I am sure that your next XYZ will be even better.” One day I asked her what the word meant and she said that I had a lot of great abilities and could do almost anything I wanted. I credit my first teachers and my Montessori early childhood education for helping me to be independent and self-confident at such an early age. 
I sent her a short “congratulations way to go” note and got a call back from her assistant about a week later. The assistant passed along Carole’s thanks and a special invite for me to be Carole’s “plus 1” at an upcoming 65th birthday party for Gloria Steinem at Phil Donahue and Marlo Thomas’ house! I guess CEO’s don’t get a lot of “congrats on your new gig and huge executive parachute plan” cards.
Industry insiders offer a unique perspective and can be invaluable when it comes to finding and exploring new professional opportunities.
What have you always done naturally? Are you most comfortable when you cheer others on or are when you are given a problem to fix?
logo of the companies that you have worked for. Adding logos is a simple and easy way to make your resume “pop” and differentiate it from the others in the pile.
Regardless of industry, you need to first identify and then communicate a consistent and distinct professional brand. Often, all you need is just a simple phrase or even a couple of words that can effectively communicate who you are and what you do (i.e., your brand). Let’s say you’ve worked for a few years in internal communications and you are making a segway into TV production – your brand may be a “master storyteller.” Or perhaps you work in IT or Project Management helping organize processes or correct other people’s problems, so your brand is an “organizer of chaos” or the “fixer.”