It has been said that 80% of conflict is a communications issue. I recently had a minor conflict with a neighbor that was caused from her literal and figurative inability to hear and understand what I was saying. This morning I thought that when it comes to life in general most things that disconnect people have to do with what and how things are said. It may sound silly but we all need to brush up on key types of communications. Check out these seven questions to see how you score on professional communications.
1. How do you ask for a raise or promotion? The biggest mistake people make in not getting a raise or promotion is lacking confidence and being “mousey.” Would you want to give more money to someone who can’t look you in the eye, use a firm and clear voice and command your attention and respect? No, you wouldn’t - so why should your current boss or potential future employer.
2. How do you introduce yourself? Do you have a memorable way of meeting people? If not, you should. Tell others that you mean business with your initial conversation and your first impression.
You’ll get brownie points for making social connections i.e., asking questions or using body language such as nodding your head and smiling. I introduce myself as a master problem solver. 3. How do you present information and yourself? Whether it’s an interview or a PowerPoint presentation, the best way to “communicate” your knowledge and ability is to be prepared, knowledgeable, and on time. Always communicate the W.I.F.M. factor (What’s in it for me?) and K.I.S.S. (Keep it Simple for Stupid). This is certainly not insulting anyone nor their intelligence but rather a great idiom to remind you to be clear and concise.
4. How do you deliver an apology or explanation? Chances are whatever bad news you have to deliver – it’s best to go with a sincere ‘less is more’ approach. I have seen many people talk themselves out of an apology by focusing on themselves and not the other party. If you say or do something that you wish you hadn’t – speak on and move on.
But before you do, remember that people want to be heard, so shut up and listen. Equally, learn how to find a positive spin in any negative. It softens the blow and makes people associate you with something good.
5. How do you ask others to do things? It’s not what you say by truly how you say things. Period. Tone, volume, and frequency affects others. Follow a good rule of thumb – listen twice as much as you speak.
6. How do you relate to co-workers on a personal level? Your goal is not to be the party-girl or after hours guy, but it is good to connect with select colleagues who share common interests. Find ways to strike up neutral topics such as hobbies, work background, and pop culture (minus the politics).
7. How do you express thanks and appreciation to others? Everyone achieves because of the help of others. Find ways to say more than a generic thanks to those who help you in big and small ways.
>Communicate in clear and concise ways. This week practice new ways to ask for things and express what you experience. In time, you will be a seasoned pro at minimizing a lack of communication or misunderstanding.