May 17, 2017 “Ask Patrice”

Dear Patrice, I recently worked on a project that had some problems and minor issues. How should I discuss this situation with my boss?

Here’s a three-step process to position yourself and your work in the best possible light moving forward:

1. You should proactively raise the issue FIRST and not wait for your boss to do so. Acknowledge the fact that things should have played out differently but stick to the facts. I have had people literally apologize for things I never knew had occurred, so chances are your supervisor may not know every detail. After the conversation, outline and/or draft a brief summary of the obvious “mistakes” and what you and others will do in the future to prevent it from happening again.

2. Now that you have told your boss what she or he needs to hear, you need to look for the root cause of the problem. Did things not work out according to plan because there was no organization, because things were left until the last minute, or because others dropped the ball? Or was it simply a matter of unclear expectations. For example, you CAN control how long others speak by both advising them well in advance that there is a 5-minute limit but, by also having a “moderator” and process in place to jump in - when they don’t. Your goal is to uncover the real reason things will be different. Remember, the best way to prove this is to not just TELL others what will happen but to SHOW them the next time around.

3. Your ability to bounce back from mistakes and all that life dishes out is all about attitude. Embrace a growth perspective where you seek to learn from everything that happens, especially those things that don’t end up well.

Mistakes happen despite our best laid out plans. This week think of these and other ways to communicate, grow from, and create success from mistakes and mishaps. Remember that life is what happens while we’re making (and hopefully learning from) other plans.